Terms and Conditions

Terms and Conditions

Medshop offers a convenient method for ordering medical and health related products online. By using this site, you agree to be bound by the conditions and terms contained within the following pages Privacy Statement, Shipping, Returns and Warranty.

COPYRIGHT AND TRADEMARK NOTICE
This site is owned and operated by Multipoint Technologies Pty Ltd, T/A Medshop. All material appearing on this website is subject to applicable copyright laws.

YOUR ACCOUNT OBLIGATIONS
You are responsible for maintaining the security of your password. You are responsible for notifying us immediately of any unauthorised use of your account details or any other security breech relating to your password. You can report this by emailing us at sales@medshop.com.au.

ERRORS OF INFORMATION ON SITE LISTINGS
In the event a product is listed at an incorrect price through an error in information received from our suppliers or due to a typographical error, Medshop shall have the right to refuse or cancel any order placed for product listed at the incorrect price. This will also apply to any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Medshop Australia shall issue a credit to your credit card account for the charges incurred.

ENGRAVING AND EMBROIDERY OF PRODUCTS
Any item that has been engraved or embroidered cannot be returned for a refund, exchange, or replacement, unless it has been deemed faulty by Medshop Australia staff or the manufacturer. Engraving and embroidery may also delay the dispatch of your item.

Please note that Medshop cannot be held responsible for any engraving or embroidery request incorrectly typed in by customers during the checkout process. Customers should ensure that they are 100% satisfied with the text they have entered before completing the checkout process and payment. If customers are in any doubt about the engraving or embroidery they require, or the way in which it will be positioned or appear, they are advised to contact Medshop by telephone or email BEFORE completing the order.

Please note that due to the automated nature of the ordering process, it is not possible to change the engraved or embroidered text request after an online order has been submitted and confirmed. Medshop will accept no responsibility to honour requests to change the engraved or embroidered after an order confirmation has been received by the customer.

Should you encounter any technical difficulty in uploading your logo or entering your engraving text, please promptly contact our customer service team by calling us at +64 9884 0492 – Please refer to opening hours.

SHIPPING ORDERS
Standard web order processing time is 1-3 business days from the date the order was originally placed.

Please note: During busy festive periods and public holidays applicable to the state of Victoria in Australia, there may be delays with order processing, dispatch and delivery.

Delivery time is approximately 2 to 5 business days for New Zealand addresses.

PRICE DISPLAY ON WEBSITE - EX GST
Our product pricing is displayed as excluding GST on our website. Excluding GST pricing display is standard across the medical supplies industry. Medshop's primary market is business to business sales. As per the ACCC regulations businesses who sell primarily to other businesses are able to show pricing as ex GST.

STORAGE AND USE OF INFORMATION
Medshop keeps transaction data to comply with Australia’s TGA regulations. Credit card information is not stored or visible to Medshop staff in compliance with PCI regulations. Personal information such as email address, phone numbers etc. will not be sold to third parties. Medshop may use obtained information for marketing activities, but will always comply with the SPAM act, providing clear opt out options in all communications.

Medshop has these terms and conditions to protect the consumer and Medshop.

PAYMENT DETAILS
Medshop accepts the following payment methods for online orders: Paypal and credit card.

REFUND PROCESS
Medshop processes refunds twice per week. Due to the high volume of refunds and transactions in light of the ongoing supply chain impacts of COVID-19, please allow up to 4 weeks for refunds to appear in your bank account.

DISPATCH NOTIFICATIONS
Please note we will email you the Order Confirmation within 24 hours. Upon dispatch of the goods, you will receive an email notification within the following 24 hours with your tracking number.

SUBSCRIPTION SERVICE TERMS

Your subscription begins as soon as your initial payment is processed. Your subscription will automatically renew until you cancel. You authorise us to store your payment method and to automatically charge your payment method every requested time period until you cancel.

The first initial transaction is discounted by 10% and there after 5% continuously, from the current product retail price. If the applicable retail price changes during your subscription period, we will accordingly apply the latest website listed price on your next billing date. Retail pricing is subject to change without notice. If your primary payment method fails, your payment method will be retried 3 times every 7 days from your initial payment fail date. If all payment attempts in your account fail, your subscription will automatically cancel. At its discretion, Medshop reserves the right to change or remove the savings on subscription orders at any time. Medshop reserves the right to cancel your subscription order at any time. In the event that a product is listed at an incorrect price due to a typographical error or error in pricing information received from our suppliers, Medshop reserves the right to refuse or cancel any orders placed for products listed at the incorrect price. Medshop shall have the right to refuse or cancel any such orders whether or not the order has been confirmed or your payment method has been charged. If your payment method has been charged, Medshop will refund this amount.

CANCELLATION

Your subscription contract is binding for 3 repeated orders of your chosen scheduled period and cannot be amended during this time. Outside of your contract time period, the subscription can be cancelled via our website by navigating to our 'Manage Subscription' page or by contacting our customer service team (sales@medshop.com.au). If your subscription is cancelled via email, please allow approximately 5 business days for the cancellation to be processed. Once your cancellation has been requested, it will cancel your upcoming scheduled orders and subscription.

RETURNS

Approved subscription returns will be refunded the subscription product value (shipping excluded) less the discounted value amount. A 20% administration fee may be applicable for change of mind purposes, please view our returns terms and conditions for further information.